Appointment protocols

In order to provide a positive experience for you and your pet we have a few protocols in place to help us remain efficient and fair to all entering the clinic.

All cats must be confined in a carrier.
All dogs must be on leash and wearing a collar. Please NO retractable (flexi-type) leashes as they are a hazard in our lobby.

Do not allow your dog to approach other dogs or cats in the lobby. Your dog may be friendly but others can be stressed or reactive on leash.

If you are more than 10 minutes late for an appointment, you will be charged a $25 late fee. We pride ourselves on running on time! On the rare occasion we run behind, it is due to an emergency and beyond our control. We will do our best to alert you ahead of time so you may plan accordingly.

If you miss an appointment, we will ask that you pre-pay the equivalent of an exam fee before rescheduling. This is non-refundable and will be put towards your next visit. If you cancel less than 12 hours before your scheduled appointment or miss your appointment completely, your payment is considered a "no show" fee. Our time is just as valuable as yours. We often have a list of patients needing to be seen so every time slot is important.

We care about your personal safety and ongoing health during this time and will still offer curbside service for those who wish to remain in their vehicles, even if just for convenience.

Curbside Procedure:
* It is important to have collars and leashes secure and cats in carriers for hand-off in the parking lot.

* Do not leave the parking lot unless instructed to do so.

* Have your cell phone accessible for easy contact while your pet is in the clinic.

* Please do not call multiple times in a row. We are often working on a patient and will be with you as soon as possible.

 

 Be kind. Be safe. We are all in this together!