2110 E. 62nd St., Indianapolis, IN 46220

Appointment protocols

In order to provide a positive experience for you and your pet we have a few protocols in place to help us remain efficient and fair to all entering the clinic.

All cats must be confined in a carrier.
All dogs must be on leash and wearing a collar. Please NO retractable (flexi-type) leashes as they are a hazard in our lobby.

Do not allow your dog to approach other dogs or cats in the lobby. Your dog may be friendly but others can be stressed or reactive on leash.

If you are more than 10 minutes late for an appointment, you will be charged a $25 late fee. We pride ourselves on running on time! On the rare occasion we run behind, it is due to an emergency and beyond our control. We will do our best to alert you ahead of time so you may plan accordingly.

If you miss an appointment, we will ask that you pre-pay the equivalent of an exam fee before rescheduling. This is non-refundable and will be put towards your next visit. Our time is just as valuable as yours. We often have a list of patients needing to be seen so every time slot is important.

We care about your personal safety and ongoing health during this time and will still offer curbside service for those who wish to remain in their vehicles, even if just for convenience.

Curbside Procedure:
* It is important to have collars and leashes secure and cats in carriers for hand-off in the parking lot.

* Do not leave the parking lot unless instructed to do so.

* Have your cell phone accessible for easy contact while your pet is in the clinic.

* Please do not call multiple times in a row. We are often working on a patient and will be with you as soon as possible.

 

 Be kind. Be safe. We are all in this together!

Recent Blog Posts

Feasting Safely: Foods Your Pet Should Avoid This Thanksgiving

As Thanksgiving approaches, we all prepare to indulge in festive treats and a hearty Thanksgiving meal. But as pet owners, we must remember that our furry friends should not indulge in the same way. This Thanksgiving, we have compiled a list of foods your pet should avoid. Read on to learn how to keep your pets safe while you enjoy a delicious feast.

Read More
Getting Ahead of Fleas: Your Fall Guide to Parasite Prevention

As pet owners, we can attest that flea infestation can not only be annoying but also extremely dangerous to our pets. Fleas can cause severe skin irritation, anemia, and even transmit deadly diseases. As we approach the fall season, it's essential to be proactive in preventing fleas before they become a problem. In this article, we will discuss the flea life cycle, the dangers of fleas infesting your pet, signs to look out for, the benefits of flea prevention, and why you should purchase flea prevention medication from us, your trusted veterinarian.

Read More
Back to School Blues: Helping Your Pet Adjust to a Quieter House

Back to school season is an exciting time for kids, but for pets, it can be the source of anxiety and stress. After a summer filled with playtime, cuddles, and attention, the sudden decrease in activity can have a profound impact on our pets. It's common for pets to experience separation anxiety when their families head back to work and school, and it's important for pet owners to recognize the signs and take steps to help their pets adjust. In this blog post, we will discuss some strategies to help your pets ease into a quieter home.

Read More